Refund & Cancellation Policy
Last updated: 6 September 2026
This Refund & Cancellation Policy explains how refunds and cancellations work for paid plans on Vidyak, operated by SAAGERS NEXT PRIVATE LIMITED ("Vidyak," "we," "us," or "our"). It should be read together with our Terms of Service, which govern paid plans generally — this page exists to state our refund principles clearly and in one place, not to change what the Terms already say.
Our principle
Vidyak's paid plans grant instant, immediate access to AI-generated content (video lessons, text answers, quizzes, flashcards, PDF notes) the moment a plan is purchased or a credit is spent. Because the underlying cost (AI compute, rendering, storage) is incurred by us as soon as a feature is used, and because there is no physical good or delayed delivery involved, paid plans are non-refundable by default — the same principle most digital-content and SaaS subscriptions operate under.
That said, we would rather make it right than hide behind a blanket rule. We offer a refund in the specific situations below, and we look at genuine edge cases in good faith even outside them.
When we will refund you
- Duplicate or accidental charge. If you were charged more than once for the same plan period due to a technical error (yours or ours), we will refund the duplicate charge in full.
- Payment succeeded but the plan was never applied. If Razorpay confirms your payment was captured but your account was not upgraded (for example, a network drop right after paying), contact us and we will apply the plan or refund the charge — whichever you prefer.
- Documented service failure. If a paid feature was genuinely broken or unusable for a sustained period through no fault of yours (not an isolated one-off error, which any AI service can occasionally have), and we're unable to fix it or make it right within a reasonable time, we will refund the affected period on a pro-rata basis.
- Anything a non-waivable consumer-protection law in your country entitles you to. Nothing in this policy limits statutory rights that cannot be waived by agreement — where local law requires a refund, that takes priority over this policy.
When we will not refund you
- Change of mind after purchase, or simply not using the plan you bought.
- Partially used credits, video minutes, or daily/monthly feature allowances at the time of cancellation — these do not carry over or convert to cash.
- A plan cancelled or downgraded partway through a paid period — you keep access for the period you already paid for (see Cancellation below), but the unused remainder is not refunded in cash.
- Dissatisfaction with the quality, accuracy, or style of AI-generated content on its own, absent a genuine, documented service failure as described above — AI-generated educational content can vary run to run, and that variability is not itself a service defect.
Cancellation
You can cancel a paid plan at any time from your account settings, or by emailing us. Cancelling:
- stops future renewal charges if your plan was set to auto-renew — no further payments will be taken;
- does not end your access immediately — you keep full access to your paid plan's features until the end of the period you already paid for;
- does not itself trigger a refund for the current period, per the principle above, unless one of the refund situations listed applies.
How to request a refund
Email support@vidyak.com with your registered email address, the payment ID or order ID (from your Razorpay receipt/email), and a short description of what happened. We aim to respond within 3-5 business days.
Refund timeline
Once a refund is approved on our side, it is issued back to your original payment method through Razorpay. Razorpay's own processing typically takes 5-7 business days to reflect in your account, though this can vary by bank or card issuer and is outside our direct control.
Contact
SAAGERS NEXT PRIVATE LIMITED Kasba Jana, Auraiya, Uttar Pradesh 206129, India Email: support@vidyak.com